Call Center Services

Service Concepts provides a full array of customized inbound help-desk, and outbound promotional, or client-satisfaction related call center services for our corporate clients. Our call center offers highly trained, professional and friendly, U.S. based, customer service representatives that treat each corporate client's customers with respect, understanding and determination to resolve their inquiries and needs.

Inbound Help Desk services include access to trained personnel who can answer questions ranging from proper light bulb installation, to the appropriate method of installing water heater insulation blankets. Frequently Asked Questions provide answers to installation verification concerns, ENERGY STAR® ratings, and product related questions.

Outbound User Satisfaction Surveys provide timely access to customer perception, promptness of delivery, delivery order receipt, and/or help with frequently asked product related questions.

Service Concepts' Call Center Services are customized and quoted separately. We consider each customer's specific corporate requirements based on the required level of customer service, data collection needs, and unique services desired. Optional, dedicated, toll free numbers are available for comprehensive promotional programs and personalized

For more information on our Call Center Services, please consult with an account representative by calling 877.738.6824 or submitting a Contact Us form.